Production SNS vSphere 6 Essentials Plus Kit for 3 Years
The VMware Production Support and Subscription Service is designed with your production environments in mind. VMware global support centers are staffed around the clock to provide you access to VMware’s industry-leading expertise in virtualization and years of experience supporting virtual infrastructure products in real-world customer environments. VMware is committed to delivering enterprise-class, worldwide support with a single objective in mind: your success.
Highlights
– Fast response times for critical issues
– Remote support
– Online access to documentation, knowledge base articles, discussion forums and other technical resources
– Product updates and upgrades
Technical Specifications Production SNS vSphere 6 Essentials Plus Kit for 3 Years
Type: Technical support
Service Included: Emergency phone consulting
Full Contract Period: 3 years
Response Time: 30 min
Service Availability: 24 hours a day / 7 days a week
Software
Software Title: VMware vSphere Essentials Plus Bundle
Installation Type: Locally installed
Version: 6
Service & Support:
– Emergency phone consulting – 3 years / 18 contacts – response time: 30 min availability: 24 hours a day / Monday-Sunday – severity level 1
– Phone consulting – 3 years / 18 contacts – response time: 4 business hours availability: 12 hours a day / Monday-Friday – severity level 2
– Phone consulting – 3 years / 18 contacts – response time: 8 business hours availability: 12 hours a day / Monday-Friday – severity level 3
– Phone consulting – 3 years / 18 contacts – response time: 12 business hours availability: 12 hours a day / Monday-Friday – severity level 4
– E-mail consulting – 3 years / 18 contacts
– Web knowledge base access – 3 years
– Web support – 3 years
– New releases update – 3 years
– Remote monitoring – 3 years
– Technical support – 3 years – on-site – severity critical
Quick Specs
Service & Support: Technical support
Service Included: Emergency phone consulting
Full Contract Period: 3 years
Response Time: 30 min
Service Availability: 24 hours a day / 7 days a week
Software Title: VMware vSphere Essentials Plus Bundle
Version: 6
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